物流政策

Can I change my shipping information after I place my order?

Unfortunately, you cannot change your shipping address or shipping method after you have placed an order.
The order is immediately forwarded to our delivery partner and can no longer be changed in our system.

Has my order been shipped?

After your order has been shipped, you will receive a confirmation by email with a link/code to track your shipment.

How can I track my shipment?

You can usually find information about tracking in the shipping confirmation you received by email.

What do I do if I receive a different product than the one I ordered?

Please contact our customer service at office@todoukulele.com

Which countries do you deliver to?

Germany, Austria, Spain, France, Netherland, Hungary, and Italy.

How much does the shipping cost?

Germany: free standard shipping for orders over €49, otherwise €6.

Europe outside Germany: €10

How long does delivery take?

You will receive your order within 2-3 working days in Germany or 3-6 working days for all other countries, except in the event of unforeseen force majeure.