Support
Learn your TODO Music Instruments
TODO Music collaborates with music teachers around the world to create accessible, easy-to-follow learning materials for anyone who wants to learn an instrument.
Whether you're into ukulele, cajón, or guitar, you'll find a wide range of tutorial videos on our TODO Music YouTube channel—professionally taught and available in multiple languages.
We’re constantly expanding and looking for more passionate teachers to help us offer even more professional, free learning resources. Follow us to stay up to date!
Our mission is simple: to make sure your instrument never gathers dust! Start your music journey with us today—it's time to do your own music! 🎶
Care & Maintenance
The best place to store your instrument is in your hands while making music. But when you need to put it down, place it in its case. If you live in a dry area or use home heating in winter, buy a quality humidifier for the case to prevent cracks and ensure good playability. If you leave your ukulele out of its case when not in use, put it on a stand or wall mount.
The ideal temperature for storing a ukulele is around 70 degrees Fahrenheit, and the ideal humidity is between 45%-55%. Avoid extreme temperatures and humidity to prevent sound impairment.
Dirt, dust, sweat, and grease from your hands can stain and affect the wood. Use a cleaning cloth to remove dust and stickiness.
To learn more about how to properly care for your instrument, check out our TODO blogs or watch related content on our TODO MUSIC YouTube channel!
Warranty & Repair
WARRANTY TERMS and CONDITIONS
TODO Music warrants solely to the original purchaser that the instrument purchased shall be free from defects in workmanship and materials and shall function for a period of one (1) year from the date of purchase. TODO Music reserves the right to determine upon inspection if the warranty claim is valid or not.
This Limited warranty is valid to the original purchaser only and is non-transferable.
The instrument must have been purchased at an Authorized TODO Music Dealer or Online store.
Keep your original sales receipt. It is required to make a valid warranty claim.
Any modification to the instrument will void the warranty.
Unsolicited returns to TODO Music or any of its authorized dealers will not be accepted.
ITEMS NOT COVERED UNDER THIS WARRANTY
Asserted defects or damages due to negligence, misuse, accident, improper maintenance, or modification practices on the instrument or its parts.
Normal fret and string wear on the instrument including broken strings and tuners due to improper tuning.
Normal wear or breakage of frets, strings, nuts, saddle, batteries, finish or other damage or deterioration due to normal wear and tear of the instrument or its parts, or to normal wear and tear or breakage of any part of an instrument, including but not limited to controls, buttons, switches, jacks, plated surfaces, tuning devices, or to any instrument case, gig bag, gig bag handles, zippers, latches, case hardware, or case exterior.
Damage resulting from exposure to extreme temperatures,humidity, acts of nature, dry climates, or salt air climates. When the instrument is not in its case or bag for more than two days we recommend it be stored in a room with a relative humidity of 40-60% with its humidifier correctly installed inside the instrument.
Damage due to negligence, misuse, accident, or improper maintenance practices.
Normal fret and string wear on the instrument including broken strings and tuners due to improper tuning.
Exposure to heating or cooling sources that cause damage to the instrument.
Instruments damaged in transit.
All models are subject to specification changes at any point in time without notice.
To FILE A CLAIM
Have your original sales receipt ready, it is necessary to make a valid warranty claim. Then contact your authorized TODO Music dealer and discuss the issue with them. Many times, they will be able to help you resolve the issue quickly. All warranty claims must be made through the authorized TODO dealer where the instrument was purchased. This includes, but is not limited to, mail order, Internet sales, in-store purchases and authorized online auction sites.
